Refund Policy
All orders and subscriptions for BoardSmyth AI are processed by Paddle as our Merchant of Record.
1. Subscription Cancellation
You may cancel your monthly subscription at any time using the cancellation link in the Paddle receipt sent upon purchase, or by contacting support@boardsmythai.com. When you cancel:
- Your subscription renewal will be stopped.
- You will retain full access to your paid subscription features until the conclusion of your current paid monthly billing cycle.
- You will not be billed again unless you re-subscribe.
2. Refund Requests
Because BoardSmyth AI provides immediate access to digital services and computing resources:
- 14-Day Statutory Window (EU/UK Consumers): If you reside in the European Union or United Kingdom, you have the right to cancel your purchase within 14 days under applicable consumer regulations. However, if you access or use the digital AI generation services during this withdrawal period, Paddle and Code Crafted Nexus LLC reserve the right to deduct a prorated amount corresponding to the value of services consumed, or require an express waiver of the withdrawal right upon immediate access where permitted by law.
- Defects & Technical Failures: If you experience persistent technical defects with BoardSmyth AI that prevent the application from launching or operating, and our support team is unable to resolve the issue, you are eligible for a full refund for that billing period.
- Bring-Your-Own-Key Subscriptions: Subscriptions to the $12 BYOK plan cover access to the BoardSmyth AI desktop software. API usage fees billed directly by Anthropic are subject solely to Anthropic's billing policies and cannot be refunded by Code Crafted Nexus LLC or Paddle.
3. How to Request a Refund
To request a refund:
- Contact our support team at support@boardsmythai.com with your account email address and Paddle order transaction ID.
- You may also contact Paddle Buyer Support directly via the link provided on your purchase invoice.